Terms of Service | DEETOE CO. LLC

Effective date: January 1, 2026 | Last updated: October 5, 2026

These terms apply when you use deetoeco.com or hire DEETOE CO. LLC (“DEETOE CO.”, “we”, “us”), a digital studio in Michigan. By requesting a quote, placing an order, making a purchase, joining a waitlist, signing in to the client portal or using our website, you agree to them. If you sign a separate agreement with us for a project or plan, that agreement comes first wherever the two differ.

1. What we do

Marketing and SEO: search optimization, Google Business Profile and advertising setup, landing pages and reporting.
Social media management: editing your photos and videos, writing posts and posting them to your accounts.
Photo and video: shoots for your website and social media, in person in West Michigan or through a local photographer we arrange elsewhere.
Websites: custom-coded websites and related design work.
Managed hosting: hosting, monitoring and maintenance for client websites.
Software and apps: custom programs, portals, and iPhone, Android and web apps.
Programs and digital products: ready-made software, 3D print files and stitch files sold through our website.
3D design, printing and stitch files: custom parts and products delivered as CAD and print-ready files, production printing for businesses, and embroidery digitizing.
Local tech services: on-site work in West Michigan, such as hard-drive backups and camera and security system installation.

What we’ll deliver, the price and the timeline for a project are agreed with each client before work starts, in a written estimate, quote, invoice or order confirmation.

2. Estimates, quotes and payment

An estimate is our best guess based on what you’ve told us; the final price may change once the details are set. A quote is a firm price for the scope it describes, and it changes only if the scope changes.
Projects may require a deposit or full payment before work begins.
Monthly plans, such as website, hosting and social media management plans, renew automatically each month and are billed at the agreed rate until you cancel. We may change the rate with notice.
Invoices can be paid online. Payments are processed by Stripe; we never see or store your full card details.
If an invoice is past due, we may pause work, or after a grace period suspend the affected website or service, until it is paid.

3. Timelines and what we need from you

Timelines depend on the project and are shared at the start. They assume you send what we need on time, including:

Accurate content, logos, photos and specifications.
Feedback on proofs, drafts and designs within a reasonable time.
For 3D design and stitch files: accurate measurements, photos, artwork or reference files.
For social media: access to your accounts and timely approval of posts, if you’ve asked to approve them.
For on-site work: access to the location and equipment at the agreed time.

Late feedback or missing information can push the timeline back.

4. Who owns what

Once paid in full, you own the final website design, custom software, design and stitch files, photos and videos, and printed parts made specifically for you. Third-party items used to build them (stock images, fonts, licensed software) stay under their own licenses.
On a monthly website plan where we built the website, each monthly payment goes toward the cost of the build. The website’s code and design become yours after 12 monthly payments on the $140 Website + Hosting plan, or after 6 monthly payments on a plan priced above $140 a month, unless your quote states a different number. Until then they remain ours, and they stay with us if the plan ends first. Reaching that number doesn’t end the plan: it keeps renewing each month until you cancel. Your content and your domain are yours from the start.
We keep ownership of our general tools, reusable code and know-how, and you may use them as part of what we built for you.
You confirm that you own, or have permission to use, everything you give us to work with.
We may show finished work in our portfolio and marketing unless you ask us in writing not to.

5. Programs, digital products and waitlists

Buying a program or digital product gives you a license to use it in your own business. It may not be resold or shared unless its product page says otherwise.
After checkout, download links or setup instructions are sent to the email address you used.
Because digital products are delivered right away, purchases are non-refundable except where the law requires. If something doesn’t work as described, tell us and we’ll work with you to fix it.
Subscriptions renew automatically until cancelled. You can cancel any time and keep access through the end of the period you’ve paid for.
Joining a waitlist is free and doesn’t commit you to buy. Features, prices and launch dates for programs in development may change.

6. 3D design, printing and stitch files

Design projects include two rounds of edits. More rounds, or changes beyond the original scope, may be quoted separately.
Files are delivered once the design is approved and paid for. If you print or stitch them yourself, you are responsible for your machine, materials and settings, and for the result.
Printed parts are made to the files and specifications you provide or approve. Small differences in size and finish are normal in 3D printing and are not defects.
Custom and functional parts are provided as-is. You are responsible for checking that a part suits its intended use before relying on it, and we are not liable for improper fit, installation or use.

7. Social media management

You give us access to the accounts you want us to manage and can remove it at any time.
We post on your behalf using the photos, videos and information you provide. You are responsible for making sure you have the right to use them, including permission from people who appear in them.
Social media platforms change their rules and may limit or remove posts or accounts. We can’t guarantee followers, reach or results, and we aren’t responsible for actions the platforms take.

8. Photo and video

Shoots are scheduled in advance. If you need to reschedule, please give us as much notice as you can. You are responsible for permission to photograph your location, staff and customers. Edited photos and videos are delivered for use on your website and social media.

9. Local tech services

On-site work is scheduled in advance and done at your location in West Michigan.
Equipment such as hard drives, cameras and security systems is supplied by you or quoted separately, and is covered by its manufacturer’s warranty, not by us.
We set up backups carefully, but no backup is guaranteed against every failure. Please keep any important copies you already have until the new backup has been confirmed.
We are not responsible for existing faults in your equipment, wiring or network, or for monitoring cameras or alarms after installation.

10. Hosting and uptime

We work to keep hosted websites fast, secure and online, but we can’t guarantee uninterrupted service. Maintenance, outages at hosting or internet providers, attacks, and events outside our control can cause temporary downtime.

11. Client portal accounts

Clients may be given a private portal account. Keep your sign-in details to yourself; you are responsible for activity under your account. Tell us right away at websites@deetoeco.com if you think someone else has used it. We may close portal access when a project or service ends, or if the account is misused.

12. Limit of liability

To the fullest extent the law allows, DEETOE CO. LLC’s total liability for any claim related to these terms or our services is limited to the amount you paid for the specific service the claim is about. We are not liable for indirect or consequential losses, including lost profits or lost data.

13. Ending a service

Either of us may end a project or an ongoing plan with reasonable written notice. We may suspend or end services for non-payment, misuse, or breaking these terms. Fees for work already done or services already provided are non-refundable except where the law requires.

14. Governing law

These terms are governed by the laws of the State of Michigan. Any dispute will be resolved in the state or federal courts located in Michigan.

15. Changes to these terms

We may update these terms as our services change or for legal reasons. The date at the top shows the latest version. Continuing to use our website or services after an update means you accept the new terms.

16. Contact us

DEETOE CO. LLC
Michigan
Email: info@deetoeco.com | websites@deetoeco.com